Managed and maintained key business applications, including Oracle NetSuite, Freshdesk, KnowBe4, Bitwarden, and M365, ensuring optimal performance, security, and user accessibility
Early adopter of AI technologies, regularly leveraging ChatGPT, Copilot, Claude and other AI tools to streamline workflows and drive innovation
Leveraged data analysis tools, including Oracle NetSuite (SQL) and Excel, to extract actionable insights for cross-functional teams
Generated comprehensive reports in NetSuite for stakeholder decision-making
Designed, implemented, and optimised business system workflows and processes, working closely with stakeholders for continuous improvement
Managed system enhancement projects, ensuring timely and cost-effective completion in alignment with business goals
Documented system updates and processes, developed user manuals, and improved the knowledge base by creating and updating articles
Collaborated across functional teams with IT and operations departments, ensuring business systems alignment and resolving issues
Major Achievements
Served as key IT administrator in the successful transition from internal systems to NetSuite
Integrated HiBob with Entra ID & NetSuite, improving data flow and user management
Brought control of external software under IT governance, including Asana and Zoom
Generated over $45,000 in annual savings through the identification and elimination of unused licenses across multiple systems
Used Miro to document all current processes and identify improvement opportunities
Created multiple PowerApps solutions:
Onboarding application for new employees' first day experience
Interactive organisation chart with search and individual user view capabilities
Conducted interviews and led selection processes for multiple IT/IS roles
Foxit Software Inc. June 2021 – September 2022
Responsibilities
Reported directly to the CIO and collaborated on strategic technology initiatives
Implemented process automation and improvement through Power Automate
Monitored and actioned privacy inbox data deletion requests for compliance
Managed the internal IT helpdesk (Freshdesk) and knowledge base, including content creation, video tutorials, ticket assignment, and usage optimisation
Assisted in the global rollout of Microsoft Endpoint (Intune) to devices worldwide
Developed and published global IT policies and procedures
Major Achievements
Utilised Power Automate and Freshdesk to automate multiple processes, including comprehensive onboarding and offboarding workflows for all global staff
Created the company's first comprehensive organisational chart using Visio and Azure AD data integration
Established a new test Azure environment for employee SSO and application testing
Digital Autopilot July 2019 – May 2021
Responsibilities
Taking new clients through onboarding and then onto campaign creation
Managing clients’ Google accounts & implementing new techniques to improve results
for client accounts
Engaging with clients, running meetings and presenting to clients
Creating, designing and analysing client reports, mostly using Google Data Studio,
however, we also utilised PowerBI, AgencyAnalytics as well as others
Directly managed one staff member & indirectly another to assist them with their daily
Google Ads tasks & SEO tasks respectively
Major Achievements
Increased a repairs business from roughly 30 leads a month to over 200 using a suburb
based ads strategy
Doubled a beauty & wellness spas’ leads & Revenue - watch here
Digital Advocates Group March 2017 – June 2019
Responsibilities
Managing clients’ accounts & making necessary changes
Engaging with clients & running meeting
Implementing new techniques to generate increased quality traffic for clients
Creating and analysing client reports
Trained & nurtured two staff members in Google Ads specialists
Major Achievements
Created a semi-automated Google sheet (with Google scripts) to keep track of all
changes made on any of our clients on any given day
Created (and wrote a blog about) every suburb in Melbourne by distance and direction
from the CBD - Check out the blog
Yeshivah College January 2016 – December 2016
Bi–weekly working in a primary school assisting in class working in conjunction with the teachers and more specifically helping those kids who require extra assistance
Bnei Akiva Youth Movement January 2015 – December 2016
Weekly meetings to plan programs for kids on the weekend as well as camps in both summer & winter
Running weekly meetings for children of varying ages
Running programs on camps in both summer & winter
Goldman and Associates March 2015 – December 2015
Organising accounting files
Printing & assisting with other office tasks
Coordinating with accountants to achieve goals for clients
Skills and Tools
Microsoft Copilot
Power Automate, Azure AD, Admin Centre, Endpoint/Intune
Sharepoint, OneDrive, Forms
Office
NetSuite
Ads, Analytics, Tag Manager
Data Studio
GSuite, Sheets, Docs
Powershell, HTML, CSS, R, JavaScript
WordPress, Shopify, Wix
Keyword Research, Report Creation, Data Analysis
Ad & Copywriting
SEO, Facebook Ads, Bing Ads, Email Marketing, Blogging
Miro, ChatGPT, Monday.com, Asana
ClickFunnels, PPC Samurai, AgencyAnalytics, Optmyzr, Active Campaign